Uber Is Finally Giving You The Option To Tip Drivers
02:01, Jun 21, 2017
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On Tuesday, Uber announced it has begun allowing users in a handful of USA cities to tip their drivers from directly within the app, with plans to roll it out across the rest of the country by the end of July.
In addition to tipping, Uber will shorten the free cancellation period from five minutes to two minutes, meaning drivers are more likely to secure a cancellation fee.
Uber announced said it would be implementing a number of changes across its system which should "make driving more flexible and less stressful", in an email sent to drivers on Tuesday. Uber also is fighting allegations that it's relying on a key piece of technology stolen from Google spin-off Waymo to build a fleet of self-driving cars. Other features will roll out in August, including a driver destination feature first tested in Miami that enables drivers on the way to work or home to easily pick up riders going the same way, said Kasra Moshkani, general manager of Uber Florida.
The public reaction will likely be mixed, as it has been on Twitter, with consumers divided between wanting to pay drivers well and wanting the Uber model to remain the same. Uber also said Kalanick was taking an indefinite leave amid criticism of his management style and following the death of his mother in a boating accident.
Back in April, the New York City Taxi and Limousine Commission granted a petition by the city's Independent Drivers Guild - a union affiliate representing 50,000 app-based drivers - to create a rule that would require ride-hailing services to add in-app tipping, a move that could ultimately have had a ripple effect nationwide.
In a recent report on Uber drivers called "The Faceless Boss", NPR reporter Aarti Shahani surveyed 1,000 drivers and found that the company's drivers had a few overarching complaints. "In expanding so quickly, we failed to prioritize the people that helped get us here". The company so far has prevailed in that battle. The new feature is part of Uber's "180 Days Of Change".
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They have to use Apple's official API, which allows users to provided a rating from 1-5 stars without actually leaving the app. Analysts say that by making tipping an "in-app purchase", Apple is aiming to make more money out of Chinese users.
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