BA Bermuda Flights To Resume Service Today

29 May 2017, 04:22 | Myrtle Hill

British Airways says "many" of its IT systems are up and running, but travelers still face cancellations and delays after a global computer failure grounded hundreds of flights.

Today (Sunday) more than a third of BA flights from Heathrow were still cancelled and delays continued at Gatwick.

The airline has apologised for what it described as a “global system outage, ” saying it was hard at work at resolving the issue.

He said Gatwick was running at nearly full operational capacity, but with delays; at Heathrow the knock-on effect brought delays on long-haul flights and delays and cancellations on short-haul ones.

He also asked passengers not to arrive at Heathrow too early, warning they would not be admitted into Terminal 5 until 90 minutes before their flight's scheduled departure time.

"I know this has been a disgusting time for customers", chief executive Alex Cruz said in a statement.

British Airways (BA) warned of further delays and cancellations as it resumed flights on Sunday following a major IT failure that saw most services cancelled from London's Heathrow and Gatwick airports on Saturday.

BA said it aimed to operate the majority of services from London Heathrow on Sunday and a near normal schedule from Gatwick, the capital's second busiest airport.

However, it did not appear to be a cyber-attack, according to chairman and chief executive Alex Cruz, who said the root cause appeared to be a "power supply issue".

Travellers wait stranded at Heathrow Airport Terminal 5 after British Airways flights where cancelled at Heathrow Airport in west London on May 27, 2017.

A man who was caught up in the delays at Heathrow airport after British Airways' systems outage said the airline had lost his and dozens of other passengers' bags by the time his flight landed.

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Passengers lucky enough to be aboard one of the few flights taking off on Saturday later found their hold luggage had not made it onto the plane with them.

Other airlines flying in and out of the two airports were unaffected.

"We rebooked for Venice for tonight, which they also have canceled now", she told Sky News.

A spokeswoman for BA could not immediately detail the exact number of flights canceled on Saturday.

The airline has said it will refund reasonable costs to passengers, and assist them with rebooking flights.

"We were told that we would get compensation for the delay and cancellations but that we don't know how long that would take".

"We helped her up and she said "I'm just so tired".

Some British media speculated the system failure was the result of a cyberattack but British Airways rejected that claim.

Computer glitches and outages have plagued BA and other airlines in recent months.

Meanwhile, the Guardian newspaper reported here that British Airways GMB union has said the airline's decision to outsource hundreds of IT jobs to India previous year was behind the flight disruptions.



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