Skytrax winners unveiled at Passenger Terminal Expo 2017

16 March 2017, 12:41 | Robert Harris

Skytrax winners unveiled at Passenger Terminal Expo 2017

Fairmont Vancouver Airport

Heathrow chief executive John Holland-Kaye also offered his reaction: "Our team is constantly striving to deliver the best airport service in the world, and I am delighted to get such a strong endorsement from the people whose opinion matters most - our passengers".

The prize, which is based on evaluation of 39 criteria including traffic infrastructure connectivity; the friendliness of service personnel; waiting times at the security checkpoint; shopping opportunities; and the pricing structure in the airport's food and beverage segment, was awarded exclusively on the basis of independent passenger surveys and presented at the Passenger Terminal Expo in Amsterdam.

The Skytrax World Airport Awards is the largest passenger satisfaction assessment, which involves surveys measuring airport service excellence and quality.

YVR was also voted in the top three for best airport staff service, and Fairmont Vancouver Airport Hotel was voted as best airport hotel in North America. All top-10 airports were situated in Asia, with the exception of No.10, Vienna, Austria.

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In news that should by now be an annual routine, Changi Airport is once again deemed the World's Best Airport - a title that's been held by Singapore's aviation jewel for the fifth year in a row. While we expand our facilities to serve more passengers in the coming years, we will continue to work closely with all our airport partners to further enhance the Changi Experience.

Skytrax today announced its 2016 World Airport Awards results, ranking MSP at the top of the pile for staff service, followed by Vancouver, Seattle, Denver, Cincinnati, San Francisco, Houston, Atlanta, Toronto Pearson and Montreal.

This accolade is an acknowledgement of CSIA's continuous efforts towards setting quality benchmarks for the airport industry across the globe. "Our goal is to create a complete experience for our customers and that involves modern facilities, a wide range of dining and shopping options and special amenities that help minimize the level of stress that potentially accompanies air travel".

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